Luftkastellet
Privacy Policy
Luftkastellet is operated by Luftkastellet Ofelia ApS.
This privacy policy explains how our organisation uses the personal data we collect from you when you use our website or submit a booking enquiry through our forms.
Last updated: 23.06.2026
What data do we collect?
Luftkastellet collects the following data:
Personal identification information (name, email address, phone number)
Your preferred date and time for a booking
The size of your party / number of guests
Any additional information you choose to include in your enquiry
We only collect the information you actively provide.
We do not collect special categories of personal data, and you should not include sensitive personal information in your enquiry.
How do we collect your data?
You directly provide Luftkastellet with most of the data we collect.
We collect and process data when you:
Submit a booking or reservation enquiry through our forms on Facebook or Instagram (Meta Instant Forms / Lead Ads).
Contact us directly by email or phone.
Use or view our website via your browser's cookies.
When you complete one of our forms on Facebook or Instagram, you submit your details within the Meta platform. Meta then makes that information available to us so we can respond.
Meta processes your data under its own privacy policy before we receive it.
You can read more in the Meta Privacy Policy:
https://www.facebook.com/privacy/policy
How will we use your data?
Luftkastellet collects your data so we can:
Receive, review and respond to your booking or reservation enquiry.
Confirm availability and arrange your booking.
Communicate with you about your enquiry or visit.
Keep a record of bookings for operational purposes.
We process your personal data under the following legal bases of the EU General Data Protection Regulation (GDPR):
Article 6(1)(b) – To take steps at your request before entering into a contract, such as responding to your booking enquiry.
Article 6(1)(a) – Your consent when you voluntarily submit your details through a form. You may withdraw your consent at any time by contacting us.
Article 6(1)(f) – Our legitimate interests in managing enquiries and operating our venue efficiently, balanced against your rights.
We do not sell your personal data.
We may share your information with:
Meta Platforms Ireland Ltd. (provider of the lead forms)
Service providers that help us operate our business, such as email, booking or IT providers
Authorities or other third parties where required by law
How do we store your data?
Luftkastellet stores booking enquiry data in Google Sheets using Google Workspace.
Access is limited to authorised Luftkastellet staff who require it to manage bookings. The account is protected with two-factor authentication.
Google acts as a data processor on our behalf and processes data according to its own data protection terms and the EU–U.S. Data Privacy Framework.
We retain booking enquiry data for up to 12 months after your enquiry has been handled, unless a longer retention period is required by law (for example, accounting obligations).
After this period, your data is deleted.
Marketing
Luftkastellet may send you information about events, offers and news that may be of interest.
If you have agreed to receive marketing communications, you may withdraw your consent at any time.
To opt out, please contact:
event@luftkastelletofelia.dk
What are your data protection rights?
You have the following rights:
Right to access your personal data.
Right to correct inaccurate or incomplete information.
Right to request deletion of your personal data under certain conditions.
Right to restrict processing under certain conditions.
Right to object to processing under certain conditions.
Right to data portability under certain conditions.
If you wish to exercise any of these rights, please contact:: event@luftkastelletofelia.dk
We will respond within one month.
What are cookies?
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information.
When you visit our website, we may collect information automatically through cookies or similar technology.
How do we use cookies?
We use cookies to:
Keep the website and ordering or cart functions working correctly.
Understand how visitors use our website.
What types of cookies do we use?
Our website uses functionality cookies.
These cookies help the website function correctly and remember your preferences, such as language and location.
Both first-party and third-party cookies may be used.
How to manage your cookies
You can configure your browser to refuse cookies.
Most browsers also allow you to delete cookies that have already been stored.
Please note that disabling cookies may affect the functionality of some parts of our website.
Privacy policies of other websites
The Luftkastellet website contains links to other websites and services, including our online menu, ordering system and social media pages.
This privacy policy only applies to Luftkastellet's own processing of your personal data.
Please read the privacy policies of any external websites you visit.
Changes to our privacy policy
Luftkastellet reviews this privacy policy regularly.
Any updates will be published on this page.
The latest revision date appears at the top of this policy.
How to contact us
If you have any questions about this privacy policy, the personal data we hold, or wish to exercise your data protection rights, please contact us.
Luftkastellet Ofelia ApS
Kvæsthusbroen 1
1252 København K
Denmark
CVR: 37767603
Email: event@luftkastelletofelia.dk
Phone: +45 20 11 61 20
How to contact the appropriate authority
If you believe that Luftkastellet has not handled your concern satisfactorily, you may contact the Danish Data Protection Agency (Datatilsynet).
Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark
www.datatilsynet.dk